Tech Provider on the WhatsApp Business Platform (Meta)
Sambungan connects WhatsApp Business API and Instagram DM to one inbox for your whole team. Reply automatically with an AI that learns from your business documents, route conversations to agents, and send broadcasts, no code required.
Rina · Customer
WhatsApp · answered by AI
Answered by AI · from Knowledge Base
Handed to Dina (Sales) · internal note added
Channels
Every conversation lands in one inbox with its history, labels, and the person handling it, whichever channel it came from.
Sambungan is a Tech Provider on Meta’s WhatsApp Business Platform. Your number connects straight to the WhatsApp Cloud API through Embedded Signup: green tick, official templates, and high delivery rates, with no extra server or number.
Connect your Instagram professional account through the official Instagram login (Meta). DMs land in the same inbox with the same history, labels, assignment, and AI replies as WhatsApp.
Already using the WhatsApp Business app? With Coexistence, the same number can be connected to Sambungan without losing the chats on your phone.
Features
Built for Indonesian businesses: quick to set up, familiar language, and pricing that makes sense.
Upload your catalogue, FAQ, or SOP. The AI agent answers customers from those documents in natural language and hands over to a human when it should.
Assign agents, leave internal notes, add labels, and track conversation status. Everyone sees updates in real time.
Send segmented bulk messages using Meta-approved templates. Track delivered, read, and replied.
Customer data, tags, conversation history, booking schedules, and follow-up tasks live on one profile.
Response time per agent, conversation volume per WhatsApp number, and broadcast performance, without manual exports.
Integrate with your own systems through the REST API and webhooks. An official n8n node lets you build automations without code.
Access tokens are encrypted at rest, logins support 2FA, and permissions are set per team member, so your customer data stays protected.
Use cases
Answer stock and shipping questions automatically, send order notifications, and re-engage past customers with broadcasts.
AI handles the repetitive questions, agents handle the cases that need a human, all in one orderly queue.
Collect leads from WhatsApp, then nurture them through pipelines, bookings, and scheduled follow-ups.
Pricing
Prices in Indonesian Rupiah, all features of the plan included. Cancel anytime.
To get started
Free
For developer integrations
Rp 25.000/month
Rp 22.500/month
Billed Rp 67.500 every 3 months
Rp 21.250/month
Billed Rp 127.500 every 6 months
Rp 20.000/month
Billed Rp 240.000 every 12 months
For growing businesses
Rp 99.000/month
Rp 89.100/month
Billed Rp 267.300 every 3 months
Rp 84.150/month
Billed Rp 504.900 every 6 months
Rp 79.200/month
Billed Rp 950.400 every 12 months
For larger teams
Rp 299.000/month
Rp 269.100/month
Billed Rp 807.300 every 3 months
Rp 254.150/month
Billed Rp 1.524.900 every 6 months
Rp 239.200/month
Billed Rp 2.870.400 every 12 months
Plan prices exclude WhatsApp message fees charged by Meta. Each number gets 1,000 free service messages per month from Meta; beyond that, Meta’s rates apply and are billed to your WABA account.
FAQ
Sambungan is a WhatsApp Business API and Instagram DM platform for Indonesian businesses. You connect your WhatsApp number and Instagram account, then manage every conversation, broadcast, CRM record, and AI reply from one dashboard with your team.
Yes. Sambungan is a Tech Provider on Meta’s WhatsApp Business Platform and connects straight to the WhatsApp Cloud API through Embedded Signup. Your number is registered under your own WhatsApp Business Account (WABA), can apply for the green tick, and uses official message templates.
Free is Rp 0, Basic is Rp 25,000/month, Lite is Rp 99,000/month, and Pro is Rp 299,000/month. Subscribing for 3, 6, or 12 months gets 10%, 15%, and 20% off. Meta’s message fees are billed separately.
WhatsApp Business API (Cloud API) and Instagram DM, both through official Meta integrations and both in the same inbox. How many WhatsApp numbers and Instagram accounts you can connect follows your plan: Free and Basic 1, Lite 2, Pro 5 per channel. Other channels will be announced when they are available.
You upload documents such as a catalogue, FAQ, or SOP and set the AI persona. The AI answers customers from those documents and automatically hands the conversation to a human agent for anything it cannot answer. Available from the Lite plan.
Yes. The Free plan needs no credit card and has no time limit. Connect one WhatsApp number and start replying to customers within minutes.
Yes. From the Basic plan you get a REST API and webhooks to send messages, manage contacts, and receive conversation events. There is also an official Sambungan node for n8n, and the documentation is public at docs.sambungan.com.
Still have a question? Reach us at support@sambungan.com.
Start free with no credit card. Upgrade whenever your business needs it.
